Scenic Club


SCENIC CLUB is an exclusive loyalty program extended to guests who have toured with Scenic Tours and/or Connoisseur's Choice by Scenic Tours. It is our way of saying thank you for entrusting your holiday travel with us.

Membership is free and packed with incredible benefits and offers including access to exclusive deals and competitions.

Already a member? Click here to log in to your member area.

Club Features

Scenic-Club-Cards_Gold.jpg

Scenic Club Gold

VIEW TOURS

Qualify after completing any travel with Scenic Tours.

  • $200 Welcome Home voucher mailed each time the member returns home from travel that must be used within 12 months towards future travel (member must have a valid postal address registered with Scenic Tours to receive this)
  • Exclusive member only offers on selected tours
  • Scenic Club Gold member luggage each time the member travels
  • Fun member only competitions
  • Quarterly ‘Scenic Club Life' member magazine
  • Member's Help Desk
Scenic-Club-Cards_Platinum.jpg

Scenic Club Platinum

VIEW TOURS

Qualify after 5 paid tours of 7 days or more or 50 days or more travel in member’s lifetime.

  • All the benefits of
    Gold

Plus

  • Free limousine transfers before and after each time member travels (location and distance limitations apply)
  • A complimentary pre or post tour night add-on for travel of 20 paid days or more
  • Scenic Club Platinum luggage each time a member travels
  • Exclusive Platinum member only offers with selected tours
Scenic-Club-Cards_Diamond.jpg

Scenic Club Diamond

VIEW TOURS

Qualify after 10 paid tours of 7 days or more or 100 days or more travel in member’s lifetime.

  • All the benefits of Gold and Platinum

Plus

  • Extended distance allowance for the free limousine transfer with each trip
  • Scenic Club Diamond luggage each time the member travels
  • A choice of a full size Diamond suitcase or a $100 gift card prior to each travel
  • Exclusive Diamond member only offers with selected tours and member events.
Scenic-Club-Cards_emerald.jpg

Scenic Club Emerald

VIEW TOURS

Qualify after 15 paid tours of 7 days or more or 250 days or more in a member’s lifetime.

  • All the benefits of Gold, Platinum and Diamond

Plus

  • Dedicated email address emerald.club@scenictours.com
  • Welcome designer lapel pin
  • Emerald document wallet
  • Emerald luggage plus either an Emerald suitcase or a $100 gift card
  • Multiple access to Table la Rive and Portobellos
  • $100 credit for the Wellness Centre and unlimited laundry and pressing on board Scenic ‘Space-Ships’ and the Scenic Tsar
  • $300 Welcome Home voucher
  • Complimentary upgraded room for Pre or Post tour night subject to availability
  • Welcome Home hamper (one per couple or single traveller)
  • Exclusive Emerald offers and events

How to Qualify

Currently membership is open only to people with a permanent Australian or New Zealand residential address. Membership will be extended to residents of other countries in future.
Membership is individual; in a couple each individual has their own unique membership number.

Once a member, a member for life - there is no need to do additional travel to maintain membership or tier status
Membership kit (and tier status upgrades), including a unique membership card, is automatically sent by mail within 8 weeks of completion of the qualifying tour, to those for whom we have a valid postal address

Any member who selects ‘Do not mail a Welcome Home Kit’ will not receive tier status upgrade or welcome home kits including membership cards and welcome home discount vouchers.

You can read the ScenicClub terms and conditions here.

Scenic Club Life Magazine


Scenic Club Life 2014 [Issue 4] has a range of exciting offers for all Scenic Club members.

Simply select the region you are interested in and view the relevant offers.

 

View this Issue

 

 

scenic-club-issue-4.jpg

Frequently Asked Questions about the Scenic Club

Application

Q.

Can I apply to join?

 
A.

Membership is restricted to those who have previously toured with Scenic Tours or Connoisseur’s Choice by Scenic Tours. Gold membership is automatic after you have completed one tour. Platinum membership is automatic after you have completed either 50 touring days or five tours (of seven days or more). And Diamond membership is automatic after you have completed either 100 touring days or ten tours (of seven days or more). Your Gold, Platinum or Diamond membership kit will usually be sent to you within eight weeks of completing your qualifying tour.  If it has not arrived, please email us at ScenicClub@scenictours.com.
 
If you have travelled with us before and are not a member, email us with the details of your prior tours with your contact phone number so our membership services team can follow this up for you. If you do not have access to email, please call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand).

Please note that if you are a non-member you are welcome to subscribe to our “Scenic Club” email newsletter that is sent monthly.  If you are not a Club member and wish to subscribe to this newsletter, please click here. Members need not subscribe, as you receive this automatically as part of your membership when you supply a valid email address.

Bookings

Q.

I want to alter a tour booking, how do I do that? 

 
A.

If you wish to amend anything or require information in relation to a tour booking, it is generally best that you do this through your booking agent.  In most instances this will be with your preferred travel agent.  They are well positioned to help you with any inquiry you may have.  Should you be a ScenicClub member and have any remaining queries, then by all means contact the Member Help Desk by emailing ScenicClub@scenictours.com or by calling 1300 LOYALTY (0800 330 340 for members in New Zealand).

Q.

Do I have to book directly with Scenic Tours to obtain tour member offers? 

 
A.

No.  We generally recommend that you make your booking with your preferred travel agent.  They are well equipped and informed to allow you to make your Scenic Tours reservations.  Should you have any remaining enquiries then by all means contact the Member Help Desk by emailing ScenicClub@scenictours.com or by calling 1300 LOYALTY (0800 330 340 for members in New Zealand).

Q.

Can I still book directly with my travel agent? 

 
A.

Yes, we recommend that you make your booking with your preferred travel agent.

Cancelled Tour

Q.

I’ve fully paid for a tour however I now need to cancel and won’t receive a refund. Will this tour count towards my ScenicClub status? 

 
A.

Should you cancel a fully paid tour prior to departure and do not receive a refund, the number of tour days for this fully paid tour will count towards your ScenicClub tier status.

Connoisseur's Choice by Scenic Tours

Q.

Do my entitlements differ if I book with Connoisseur’s Choice by Scenic Tours? 

 
A.

The only difference in ScenicClub entitlements when you book a tour with Connoisseur’s Choice by Scenic Tours is the luggage you will receive prior to the commencement of your tour. Gold and Platinum members will receive Connoisseur’s Choice branded luggage tags, a backpack, leather document wallet and laundry bag. Diamond members will receive all of the luggage pieces that Gold and Platinum members receive plus they have the choice of a full size Diamond branded suitcase or a $100 retail Gift Card. Emerald members will receive all of the luggage pieces that Gold and Platinum members receive plus will have a choice of a full size Emerald branded suitcase as a pre tour gift or a $100 gift card.

Emerald Membership

Q.

How do I qualify for Emerald membership?

 
A.

Emerald membership is for those who have completed either 250 touring days or 15 paid tours of seven days or more with Scenic Tours or Connoisseur’s Choice by Scenic Tours. If you think you have qualified based on your past touring with us and have not received a Emerald membership kit and membership card, please email us at ScenicClub@scenictours.com Please include in your email details of your prior tours with us and a daytime phone number. If you do not have access to email, please call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand) noting details of your recently completed tour and our membership services team will follow up for you.

Q.

I’m an Emerald Member about to depart on a Scenic Tour, how do I select between receiving a suitcase or a gift card?

 
A.

Prior to each departure with Scenic Tours or Connoisseur’s Choice by Scenic Tours, each Emerald member may choose a pre tour gift of either our distinctive full sized Emerald suitcase or a $100 retail Gift Card. Your choice along with your name, address and phone number must be entered into 'Tour Personaliser' 6 weeks prior to your tour departure to allow delivery. To enter your details in 'Tour Personaliser' visit scenictours.com.au and click on the 'Tour Personaliser' tab or speak to your booking agent.

Diamond Membership

Q.

How do I qualify for Diamond membership?

 
A.

Diamond membership is for those who have completed either 100 touring days or ten tours of seven days or more with Scenic Tours or Connoisseur’s Choice by Scenic Tours. If you think you have qualified based on your past touring with us and have not received a Diamond membership kit and membership card, please email us at ScenicClub@scenictours.com Please include in your email details of your prior tours with us and a daytime phone number. If you do not have access to email, please call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand) noting details of your recently completed tour and our membership services team will follow up for you.

Q.

I’m a Diamond Member about to depart on a Scenic Tour, how do I select between receiving a suitcase or a gift card?

 
A.

Prior to each departure with Scenic Tours or Connoisseur’s Choice by Scenic Tours, each Diamond member may choose a pre tour gift of either our distinctive full sized suitcase or a $100 retail Gift Card. Your choice along with your name, address and phone number must be entered into 'Tour Personaliser' 6 weeks prior to your tour departure to allow delivery. To enter your details in 'Tour Personaliser' visit scenictours.com.au and click on the 'Tour Personaliser' tab or speak to your booking agent.

Emerald, Diamond & Platinum Exclusive Member Only Tours

Q.

Will First Time or Gold members be accepted?

 
A.

To be eligible to travel on an Emerald, Diamond and Platinum Exclusive Members Only tour, First Time and Gold travellers must be travelling with an Emerald, Diamond or Platinum member/s on the same tour. The only instance when a Gold member can travel without an Emerald, Diamond or Platinum member is when they would qualify as Platinum on that tour. All requests for first time travellers and Gold members to join Emerald, Diamond and Platinum members on anExclusive Members Only tours must be directed to Scenic Tours Reservations.

Q.

If accepted will first time travellers and Gold members receive the same inclusions?

 
A.

If confirmed to join an Emerald, Diamond and Platinum Exclusive Member Only Tour, our first time travellers and Gold member guests will benefit from ALL the ON TOUR inclusions.

Evergreen Explorer Membership

Q.

Do tours that I have completed with Evergreen Tours count towards my ScenicClub tier status?

 
A.

No. If you travel with Evergreen Tours, you cannot have that tour count towards your ScenicClub tier status. This is because the products of Scenic Tours and Evergreen Tours are not the same. Scenic Tours is a five star product and for this reason its loyalty program is separate from Evergreen Explorer, with the ScenicClub generally offering a higher level of benefits.

Q.

Do tours that I have completed with Scenic Tours count towards my Evergreen Explorer tier status?

 
A.

Yes. In advance of a Scenic Tours departure, you may choose (and must advise Scenic Tours) to have that Scenic Tour count towards your Evergreen Explorer tier status.

If you do this the benefits you receive on the Scenic Tour will still be ScenicClub benefits ie: you will receive pre departure materials (including backpacks and any entitlement to luggage, add on nights, limo service etc) according to your ScenicClub tier status.

The only difference is that the Scenic Tour subsequently counts towards your Evergreen Explorer tier status assessment and not also towards ScenicClub tier status ie: you choose between one or the other.

Gold Membership

Q.

About Gold Membership

 
A.

Gold membership is for those who have completed one tour of seven days or more with Scenic Tours or Connoisseur’s Choice by Scenic Tours. If you think you have qualified based on your past touring with us and have not received a Gold membership kit and membership card, please email us at ScenicClub@scenictours.com Please include in your email details of your prior tours with us and a daytime phone number. If you do not have access to email, please call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand) noting details of your recently completed tour and our membership services team will follow up for you.

Group Bookings

Q.

Do you have special offers for group bookings?

 
A.

Yes. If you have a group of 10 or more people who wish to travel together on a particular tour, please contact our Groups Travel Desk on 1300 137 433 or email groups@scenictours.com

Limousine Service for Platinum & Diamond Members

Q.

Do members who use the ScenicClub limousine service have to use it at both departure and arrival if they choose to take it up?

 
A.

No. A qualifying member can book the limousine in just one direction if they wish. Our limousine provider, Hughes, has been advised of this.

Q.

I live outside the limousine zone allowance, and am therefore entitled to the alternative hotel night stay. However, I would like to take the limousine in one direction and personally pay the additional cost to cover the distance I am beyond the eligible zone allowance. I would then like to take up the alternative hotel night stay on the other direction. Is this acceptable?

 
A.

Yes this is acceptable. If you take the limousine transfer and pay the difference yourself in one direction you do not have to take the limousine on the alternate trip as well. Our limousine provider, Hughes has been advised of this.

Q.

Who sets the restrictions on the limousine zone allowance?

 
A.

These are restrictions set by our limousine provider, Hughes.

Lost Card

Q.

I have lost my membership card, how do I get a new one?

 
A.

Please call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand). We will ask you some security questions to verify your identity and then our staff will be happy to send you out a new card.

Luggage

Q.

What luggage do I receive prior to the commencement of my tour?

 
A.

Scenic Tours

Gold Members

  • ScenicClub Gold Document Wallet
  • ScenicClub Gold Luggage Tags
  • ScenicClub Gold Luggage Choice
  • ScenicClub Gold Laundry Bag

Platinum Members

  • ScenicClub Platinum Document Wallet
  • ScenicClub Platinum Luggage Tags
  • ScenicClub Platinum Luggage Choice
  • ScenicClub Platinum Laundry Bag
  • ScenicClub Platinum Pull-On Case

Diamond Members

  • ScenicClub Diamond Leather Document Wallet
  • ScenicClub Diamond Luggage Tags
  • ScenicClub Diamond Luggage Choice
  • ScenicClub Diamond Laundry Bag
  • Choice of ScenicClub Diamond Full Size Suitcase OR $100 retail Gift Card

Emerald Members

  • ScenicClub Emerald Leather Document Wallet
  • ScenicClub Emerald Luggage Tags
  • ScenicClub Emerald Luggage Choice
  • ScenicClub Emerald Laundry Bag
  • Choice of ScenicClub Emerald Full Size Suitcase OR $100 retail Gift Card

Connoisseur's Choice

Gold Members

 

  • Connoisseur’s Choice Leather Document Wallet
  • Connoisseur’s Choice Luggage Tags
  • Connoisseur’s Choice Backpack
  • Connoisseur’s Choice Laundry Bag

Platinum Members

  • Connoisseur’s Choice Leather Document Wallet
  • Connoisseur’s Choice Luggage Tag
  • Connoisseur’s Choice Backpack
  • Connoisseur’s Choice Laundry Bag

Emerald or Diamond Members

  • Connoisseur’s Choice Leather Document Wallet
  • Connoisseur’s Choice Luggage Tags
  • Connoisseur’s Choice Backpack
  • Connoisseur’s Choice Laundry Bag
  • Choice of ScenicClub Diamond Full Size Suitcase OR $100 retail Gift Card

Member Help Desk

Q.

How can I contact your Member Help Desk?

 
A.

If you are a ScenicClub member, you are welcome to contact our Member Help Desk via email at ScenicClub@scenictours.com or by phoning 1300 LOYALTY (0800 330 340 for members in New Zealand). Please note these particular services are for ScenicClub members only. If you are not a member, you can either email us at info@scenictours.com or call us on 1300 SCENIC (0800 441 611 in New Zealand).

Membership

Q.

Do tours completed prior to the launch of the program in 2008 qualify for membership?

 
A.

Yes. At the time of launching the ScenicClub we have attempted to identify all our past passengers as you qualify for membership on the basis of past Scenic Tours and Connoisseur’s Choice by Scenic Tours branded tours. If you have toured with us in the past and not received a membership kit, please email us at ScenicClub@scenictours.com. If you do not have access to email, please call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand).

Q.

Do I have to travel to maintain my membership?

 
A.

No. Gold, Platinum, Diamond or Emerald membership is valid for life and you can only increase your tier status level

Q.

I wish to unsubscribe from receiving mail from Scenic Tours, will I retain my membership?

 
A.

Unfortunately, no. If you unsubscribe you forfeit your membership as Scenic Tours can no longer communicate with you via mail. By unsubscribing, you will no longer receive correspondence including Welcome Home or New Member kits and their associated vouchers. Should you change your mind, we keep your records so we can easily reinstate your record. Simply contact the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand) and our Member Services Team will update your record.

Membership Card

Q.

I think I have qualified, but where is my membership card?

 
A.

If your Gold, Platinum, Diamond or Emerald membership kit has not arrived within eight weeks of completing your qualifying tour, please email us at ScenicClub@scenictours.com. Please include the details of your prior tours with us and a daytime phone number. If you do not have access to email, please call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand). Our Member Services Team can also advise you of your membership number (once they have asked some questions to verify your identity) so you will still have access to all of the membership benefits you are entitled to.

Membership Number

Q.

I have forgotten my membership number, what do I do?

 
A.

Don’t worry, simply contact the Member’s Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand). Our staff will ask some questions to verify your identity and then they will be happy to remind you of your membership number.

Q.

Do I need my membership number when making a tour booking?

 
A.

Yes. Please make sure that your travel agent includes the exact names and membership numbers of each individual as shown on the membership cards for every booking. Without this we will not know the booking relates to a member and you will miss out on the benefits of membership associated with that booking.

Platinum Membership

Q.

How do I qualify for Platinum membership?

 
A.

Platinum membership is for those who have completed either 50 touring days or five tours of seven days or more with Scenic Tours or Connoisseur’s Choice by Scenic Tours. If you think you have qualified based on your past touring with us and have not received a Platinum membership kit and membership card, please email us at ScenicClub@scenictours.com Please include in your email details of your prior tours with us and a daytime phone number. If you do not have access to email, please call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand) noting details of your recently completed tour and our membership services team will follow up.

Platinum Wheel-On Bag

Q.

I have already received the Scenic Platinum Wheel on overnight bag on a previous tour and don’t want another one. May I receive an alternative?

 
A.

No. Unless you travel with Connoisseur’s Choice by Scenic Tours, it is correct that you may receive up to 4 such bags while you are at the ScenicClub Platinum level. We suggest that if you do not wish to use the bag you may wish to gift it to a friend or family member. Administratively it is not feasible for us to carry a whole range of options for this gift as there are a large number of members at Platinum level.

Pre/Post Tour Night For Platinum, Diamond & Emerald Members

Q.

What days count towards the “20 days” requirement for me to receive the extra hotel night before or after my tour?

 
A.

The nights must be 'paid' nights. Therefore any unpaid nights such as a free stopover or free pre tour nights do not count towards the '20 day' requirement. Any paid nights combined in one lot of travel away from home can be counted. For example, if you do back to back tours, the nights of both tours can be added together (a 15 day tour and a 6 day tour equal 21). Equally a tour plus any paid extension that adds to 20 days or more also qualifies.

Prior Tours

Q.

Some of my prior tours are not recorded in my membership details, how do I get this fixed?

 
A.

If any of your prior tours with Scenic Tours or Connoisseur’s Choice by Scenic Tours are not recorded in your member transactions history, please email us at ScenicClub@scenictours.com with your name, membership number, residential address and the date and name of the tour that is missing and we will amend your membership record accordingly. Please include a daytime phone contact number in your email. If you do not have access to email, please call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand). Please note that while members can self-update contact details, you will not be able to self update your tour transactions history. This can only be done by one of our Member Help Desk staff.

ScenicClub News

Q.

Why can’t I redeem the offers published in Scenic Club Life with any other bonus offer?

 
A.

Not all of our bonus offers are available to all of our members. For example, information sessions are only held in capital cities meaning members from regional areas don’t have access to the offers we have available on these days. To try to be fair to all members, we apply the condition that these bonus offers are not available in conjunction with any other offers so that everyone is entitled to one bonus offer in addition to the Earlybird specials that are available. For those of you who receive Scenic Club Life and receive an additional bonus offer, you are able to select from the two offers and apply to your booking the one that suits you best (as long as it is within the offers validity).

Social Pages

Q.

Why can’t I find my photos or other contributions on the Club Social Pages?

 
A.

We will always seek to process all Social Club contributions as soon as possible. In most instances there will be a limit on the number of photos or other uploads per member in order to keep the size of the gallery manageable. Images will generally remain on the site for around three months but again this will depend on the volume of uploads by members overall. Both photographs and written content must be appropriate for posting. Should you have any specific concerns about content you have submitted please email the Member Help Desk at ScenicClub@scenictours.com or call on 1300 729 771. Scenic Tours reserves the right not to post any material submitted by members at its sole discretion.

Tour Definition

Q.

Will a tour count towards my ScenicClub tier status if I do not actually travel?

 
A.

Generally no. The only instance where a tour will count towards ScenicClub tier status is if you have paid in full for the tour and we do not give you any refund. This is regardless of if you subsequently have monies returned to you from your travel insurance.

Travel Club

Q.

Do I still use my 'Travel Club' number you previously issued to me?

 
A.

No. Your new ScenicClub membership number replaces any prior “Travel Club” number. Please make sure that your travel agent includes the exact names and membership numbers of each individual as shown on the membership cards for every booking. Without this we will not know the booking relates to you or another member and you will miss out on any of the benefits of membership associated with that booking.

Travel Documents

Q.

My travel documents for my next tour have not arrived, what should I do?

 
A.

Your travel documents are normally sent out at least two to three weeks prior to the scheduled departure of your tour. If your travel documents have not arrived please contact your booking agent.

Unsubscribe

Q.

How do I unsubscribe to the Scenic Club communications (email or mail)?

 
A.

In order to allow you to manage the communications you receive from Scenic Tous we allow you to select from a number of mail and email categories. This means you can choose to receive the monthly Scenic Club Enews but not special offers or Scenic Club membership updates. To manage your email subscriptions click ‘unsubscribe’ on your next email and follow the prompts or call 1300 569 258 or for mail subscriptions call 1300 569 258.

Q.

How do I exit the ScenicClub program?

 
A.

If for any reason you wish to exit the ScenicClub program, please send an email to ScenicClub@scenictours.com or mail us at ScenicClub Member Program, Scenic Tours, Level 14, 56 Pitt Street, SYDNEY NSW 2000 and advise that you do not wish to be a ScenicClub member in future. Please make sure that you include your full name, mail address and a daytime phone number.

Please note that as a member of the program there are no obligations to purchase any additional tours or attend any events. Membership is free. The program is simply our way of recognizing the value we attach to our past passengers and our effort to provide extra recognition, offers and service in return.

Update Details

Q.

How do I update my details?

 
A.

To update your details simply visit https://secured.scenictours.com/CustomerProfile/ and follow the prompts. Alternatively, please call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand) and our Member Services Team will be able to update your details for you.

Welcome Home Vouchers

Q.

What are Welcome Home Vouchers?

 
A.

After returning home from a tour with Scenic Tours or Connoisseur’s Choice by Scenic Tours, provided that we have a valid and correct mailing address, and that we have your permission to send you mail, you will receive a welcome home letter. This letter is our personal thank you for choosing to travel with us. The letter includes two vouchers which can be used to book future travel.

One voucher can be used by you to receive a reduction in the cost of your next tour. The other voucher is for you to give to a friend who has not travelled with us before, where your friend will receive a reduction in the cost of their first tour.

Q.

What are the rules for the use of the voucher?

 
A.

The terms and conditions are very clearly set out on the back of the vouchers.

Key conditions are:

  • Your Welcome Home Voucher or your Introduce a Friend voucher must be used by the expiry date shown on the front of the voucher – which is a maximum of 12 months after you have completed your last tour for Gold, Platinum and Diamond or 24 months for Emerald members. If it is not used by that date, the voucher expires. The validity of the voucher will not be extended if not used by the expiry date.
  • Only one voucher can be used per person per booking
  • The voucher can only be used once.

Q.

Why is an extension not allowed beyond the expiry date shown on the voucher?

 
A.

It is not operationally feasible to not have an expiry date on any of the special offers we do and therefore no extension can be given to the date on the voucher. This is no different to a sale in a retail shop – once the sale is over, the sale offer price no longer applies. But in setting the expiry date we have been as generous as possible in the time we allow – you do not have to travel within the six months, merely book or pre-register for a new tour.

Q.

Shouldn’t I be entitled to a discount off my next tour even though I am marked as “Do not mail” in your system and therefore did not receive a Welcome Home letter with vouchers in it?

 
A.

Vouchers are a specific part of the personal welcome home letter that is mailed after you have completed each tour. For you to receive this voucher within your Welcome Home letter, you must ensure we have your mail address and that you do not mark “do not mail” in our post tour surveys or unsubscribe from any direct or email pieces we may send. You can check that we have your correct address and mail status by logging onto your home page at https://secured.scenictours.com/CustomerProfile/ or by calling the Member’s Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand).